Privacy Policy

Privacy Policy

Effective Date: 01 03 2025

1. Introduction Welcome to Chandra Magick ("we," "our," or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our online goods. We act as the data controller for your personal data.

2. Information We Collect We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details, and order history.
• Non-Personal Information: Browser type, IP address, operating system, device information, and other technical data.
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyse website traffic, and improve functionality.

3. Lawful Basis for Processing We process your personal data under the following legal bases:

• Contractual Necessity: To process and fulfill your orders and provide customer support.
• Legitimate Interests: To improve our services, prevent fraud, and maintain security.
• Legal Obligation: To comply with UK laws and regulations.
• Consent: For marketing communications and optional data collection.

4. Your Rights and Choices Under UK GDPR, you have the right to:

• Access, update, or delete your personal information.
• Restrict or object to processing of your data.
• Request data portability where applicable.
• Withdraw consent at any time (if processing is based on consent).
• Lodge a complaint with the ICO if you believe your rights have been violated.

To exercise your rights, contact us at chandramagick@gmail.com.

5. How We Use Your Information We use your information to:

• Process and fulfill orders.
• Improve our website, products, and services.
• Send transactional and promotional communications (with your consent).
• Detect and prevent fraud, security risks, and abuse.
• Ensure compliance with legal obligations.

6. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer needed, data will be securely deleted.

7. How We Protect Your Information We implement industry-standard security measures to safeguard your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. Sharing Your Information We do not sell or rent your personal data. However, we may share it with:

• Payment processors to complete transactions.
• Shipping providers to deliver goods.
• Service providers for analytics, hosting, and customer support.
• Legal authorities if required by law.

9. Automated Decision-Making We do not use automated decision-making processes that have legal or significant effects on individuals. If this changes, we will inform you and provide options to opt-out where applicable.

10. International Data Transfers If we transfer personal data outside the UK, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

11. Use of Ionos Services Since we utilise Ionos for certain website functionalities, your interactions with our website may be subject to Ionps’ privacy policies and data handling practices. Please refer to their privacy policy for more details.

12. Third-Party Services Our website may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to read their privacy policies.

13. Cookies and Tracking Technologies We use cookies and similar tracking technologies to provide a better user experience. You can manage your cookie preferences through your browser settings or our website cookie consent tool.

14. Children's Privacy Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us for removal.

15. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

16. Contact Us If you have any questions about this Privacy Policy, please contact us at:

chandramagick@gmail.com]

17. Complaints If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/